Live Chat Customer Support Representative

Position: Live Chat Customer Support Representative
Rate: $6 per hour
Location: Remote (Worldwide)
Availability: Flexible (Full-time, Part-time, or Shift-Based)

About the Role:

We provide professional, friendly, and efficient live chat customer support services to help businesses offer a fast and satisfying experience to their clients. Our goal is to assist customers in real-time, resolve their issues, answer questions, and create a positive brand experience.

Services Offered:

  • Managing live chat inquiries across websites, apps, and social media
  • Responding quickly and accurately to customer questions and concerns
  • Troubleshooting basic customer problems and escalating issues as needed
  • Providing product or service information clearly and effectively
  • Guiding customers through processes (orders, returns, account setup, etc.)
  • Collecting customer feedback and reporting common issues
  • Following brand guidelines to maintain a professional and consistent tone
  • Updating customer records and logging interactions appropriately

Skills and Qualifications:

  • Strong written communication skills with a professional and friendly tone
  • Excellent typing speed and accuracy
  • Customer-focused mindset and problem-solving abilities
  • Ability to multitask and handle multiple chat conversations at once
  • Familiarity with live chat platforms (Zendesk, Intercom, Freshdesk, Tidio, etc.)
  • Basic understanding of CRM tools
  • Reliable, patient, and detail-oriented

Why Work with Us:

  • Affordable live chat support at just $6 per hour
  • High customer satisfaction focus with quick and courteous responses
  • Ability to adapt to different industries and customer bases
  • Flexible availability to cover different time zones
  • Committed to helping businesses build trust and loyalty with their customers
Contact us